Business Cell Plans
by admin on Jun.10, 2010, under Misc
Come on T-Mobile you used to be cool. I remember when we first got involved; you put your best people out there to win me over. Maybe I was an easy mark, smarting from that abusive AT&T character. Maybe I’ve suffered through too many 10K invoices. I though well it’ll be better next month one too many times.
Now you start to play the same old games, and I just feel like I can’t win. Where is my cellular provider in shining armor? No, I see how it is, I have to threaten to leave to get my way. I just want a new line of service with a co-terminus one year contract and you go all postal. Wow. It’s not like I asked to activate a SIM on a full separately purchased 8530 unit, oh wait, I did.
I see. It gets messy and complicated and you just can’t be flexible! Well it wasn’t like this when I was in Europe! In my wide days I could give an unlocked blackberry to a VP and they could stick any old SIM in there and get what they needed, oh baby. I ask you for this little co terminus contract and you say ‘that makes sense, but I just can’t authorize that’. Really…..
You COULD authorize our 36 line conversion. You were all ‘free blackberries’ and extra sim cards back then.
You used be cool T-mobile.
June 10th, 2010 on 11:27 pm
Hi Folks,
I had a hell of day. I spoke to six really nice reps who worked to help me but wow your policies really aren’t there. You need help:
1. Don’t let you cool Senior Representatives take early retirement.
a. My rep was Pamela Anderson and come on how cool is that?????
b. She introduced me to cool friends like RIM reps and helped them up sell me on some cool server stuff.
2. You should tell me when my rep leaves.
a. I know I don’t call enough…. Wait you’re not my mom!
3. I needed to replace some broken Blackberries.
a. I had a couple of users leave and well, I just used their blackberries and stuck their SIMS in a Ziploc.
b. If you just let the SIMs roll down an account in a baggie they will entitle the next weirdo (who wants to come out of their dark noisy chamber) to a better phone (and therefore a better life).
4. They told me I couldn’t order full priced non-contract spare Blackberries from business ‘care’.
a. By ‘they’ I mean really nice and friendly reps
b. It is not their fault some pencil pushing MBA like myself said you can’t provide existing customers with a logical place to buy replacement units.
c. You made me, an IT guy leave my desk. I mean I had to go into the sunlight and everything to go to a retail store.
d. The retail guys don’t like to sell non-contract stuff either. It’s like you’re that drunken uncle on the mic at a wedding. You repeat yourself a lot and people just stare.
5. I got the replacement units and one extra. I thought I might be able to talk you into a co-terminus agreement since I paid full price for the unit. A yearlong contract that would end with the others.
a. You guys didn’t know what to make of me. Like the well-dressed smelly guy on the subway.
6. The reps thought I wasn’t being outrageous, I just was asking for something strange, like ice in Europe.
7. They thought my rep could help me, but you cancelled Baywatch.
So…
Maybe you guys could get me a new rep for our account, Brooke Burns or David Hasselhoff?
PS here is my blog post about this: http://www.balderdash.org/?p=122. I figure I should share it with you because you might not have seen my Facebook post.
Hope you figure it out.
Adam
June 10th, 2010 on 11:27 pm
Sent to T-mobile
June 14th, 2010 on 7:54 pm
hi adam, i’m one of the really nice reps you’ve referenced in your email to tmobile business care offline department the other day. on behalf of the offline department, we’d like to thank you for the amusing email you sent us. you made a bad situation (ie the tragic cancellation of baywatch and your resultant loss of pamela anderson) into one that had us all giggling for hours. in fact, we like your comments so much that it’s gone viral in our centre.
we sincerely wish that more of our customers were capable of making as much sense as you have done. good luck with your upgrades.
(name withheld – i wish i could tell you, but i hope you understand the implications of my doing so.)
ps – i’m sure you push pens and markers around too. there’s no way MBAs are limited to pencils.